Refund Policy

Refund Policy for Clinic Hair Oil

At Clinic Hair Oil, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward and fair refund policy.

Eligibility for Refunds

  1. Timeframe:

    • Refund requests must be made within 30 days of the purchase date.
    • Proof of purchase, such as an order confirmation or receipt, is required.

  2. Condition of Product:

    • To qualify for a refund, the product must be unused and in its original packaging.
    • If the product has been opened or partially used, refunds will only be considered in cases of defects or issues caused during manufacturing.

  3. Damaged or Defective Products:

    • If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order.
    • Provide clear photos of the damaged item and the packaging for verification.

Non-Refundable Items

  • Products purchased during special promotions, sales, or clearance events are not eligible for refunds unless damaged or defective.
  • Gift cards or vouchers are non-refundable.

How to Request a Refund.

  1. Verification:

    • Our team will review your request and may ask for additional information or evidence.
    • If approved, instructions for returning the product will be provided.

  2. Return Shipping:

    • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
    • Ensure the product is securely packaged to avoid further damage during transit.

Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • If your refund is delayed, please check with your bank or payment provider as processing times may vary.

Exchanges

If you wish to exchange your product for another, please contact us, and we will guide you through the process. Exchanges are subject to product availability.

Contact Us

If you have any questions about our refund policy, feel free to reach out:

  • Email: [khanfreelancersst80@gmail.com]
  • Phone: [03014218185]
  • Website: [organumm.com]

We value your trust and strive to provide the best experience with Clinic Hair Oil. Your feedback helps us grow, so please don’t hesitate to share your thoughts.